Terms and conditions of delivery
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Placing an order requires acceptance of our order terms and registration of your personal data in our customer register. The purchase agreement is only valid when we have confirmed the purchase by sending the order confirmation to the email address you provided.

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We reserve the right to correct incorrect information afterwards in case of possible errors, which may concern, for example, product price, stock status, product description or delivery time. If you are not satisfied with our repairs, you can of course cancel your order free of charge.

Orders are sent on weekdays. The delivery time for products delivered from the warehouse is usually within 14 business days. The delivery time is affected by whether the product is already in stock.

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Orders are delivered through Posti's services or as a random package (the customer chooses the delivery method in the delivery method section of the order).

The Service Provider/Seller is not responsible for Posti's service delays. If the delivered products are order products, the delivery time will be agreed separately. The service provider is then in contact with the customer.

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The customer can see the shipping costs in the online store's checkout function before final acceptance of the order.

Delivery costs consist of the total weight and volume of the ordered product/products.

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The customer has the obligation to receive the delivered product and check it immediately. Transport damage must always be noted in the consignment note. The Service Provider or the Merchant is not obliged to compensate for a deficiency or error in the order that is not noted in the consignment note.

If the product is lost or damaged during delivery, the Customer must notify the Service Provider immediately, but within 14 days. Packages damaged during delivery must be reported to the company responsible for delivery without delay.

An odd package

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Due to the characteristics of the online store, a fixed price has been defined for Ärräpaket regardless of the size of the package: €5.90/package, up to a weight of 5 kilos (packages heavier than this cannot be sent as Ärräpaket). The actual postage costs would be between €5.80-€6.90 for the Errä package (incl. the Errä mailing bag/package) depending on the weight.

With the Ärärpaket, you send small shipments conveniently and cheaply from any Ärra to any Ärra
(excl. airport kiosks and trains departing and arriving at Helsinki railway station, Tampere Central Hospital TAYS, Oulu Hospital OYS and Kuusamo HC Tropiikki).

Note Please remember to indicate when ordering (additional information field) where you want your order to be delivered to R-kiosk. Unfortunately, at the moment, our system does not create an automatic menu of R kiosks in your area during the ordering phase. If you run out of the R-kiosk specified during the ordering phase, we will determine the R-kiosk for you (we try to choose as close as possible to the address you indicated).

After we have delivered your order to the R-kiosk, the Ärräpaketti will be delivered to the R-kiosk of your choice within 2 to 5 business days.

Note we reserve the changes to the price change of the Ärräpaket according to the R-kiosk's Ärräpaket price development.

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Validity of the terms
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These terms and conditions enter into force on August 1, 2020 and are valid until further notice. Terms updated 11.12.2020

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Returns and complaints

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Returns
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The customer has a 14-day exchange and return right in accordance with the Consumer Protection Act. The customer has the right to exchange or return part or all of the ordered products. The products to be returned or exchanged must be in the original packaging and in a salable condition.

If you want to return or exchange products, first contact the Service Provider (contact details) and ask for return instructions. In the case of product returns, the customer is billed for delivery and freight costs.

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If you return the product, first contact the Service Provider. The product must be returned by mail and the product must be carefully packed.

The service provider reserves the right to collect the costs from the customer if the customer return is made without reason or in violation of the terms of the contract.

The customer is obliged to keep copies of the return documents. The tracking number obtained from the customer return is the only way to prove the shipment.

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By returning the products, you accept the Service Provider's return terms.

Write as address:

Customer returns

Fincustomjigs

Peukaloinen 4

04620 MÄNTSÄLÄ, Finland

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Delivery and freight costs for justified complaints are not invoiced.

In the case of a return, the refund is made to the payment method used in the order.

Complaints
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Complaints about the product or service must be made immediately to the Service Provider or Merchant. The manufacturer of the product must be given the opportunity to replace the defective part with a new one, so that the Customer receives a defect-free final product. If an incorrect part is used in the product, it does not necessarily lead to a price reduction.

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Complaints about the online shopping service should be addressed to the Service Provider:

Fincustomjigs (business ID 2224822-6)
Email: info@fincustomjigs.com